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City of Helsinki

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The brief

When multiple organizations become one, working cultures aren’t immediately aligned. What is the ultimate approach to create a solid team from a group of very skilled individuals?

The background

Four different teaching-related organizations merged into one during the past summer. The new organization consists of 13000 top professionals, who understandably have different ways of approaching work-related topics. The goal of the new organization is to create the world’s most impressive place to learn, and to achieve that every staff member’s effort is required. How to make the organization coherent so that it also looks like one dynamic unit in the eyes of the public?

The problem

As there are various practices in each of the merged organizations, working cultures between people often clash. What are the ways to identify the best practices among the vast organization and the most suitable advocates to spread the word? As customer-oriented approach is currently in the centre of all work, could visibility of actions to the public motivate staff and would involvement of public to working processes help the personnel to act as one team?